In an effort to stay current with my contemporaries, I’ll often pick up a book to see how other designers are putting UX and user-centered design into practice, either to validate our own processes or get ideas of how to optimize them. This month, I’ve been reading A Project Guide to UX Design by Russ Unger and Carolyn Chandler. There’s a segment devoted to the importance of framing projects correctly and setting up the right requirements at the start. In my opinion, one of the most essential tools to achieve this is productive, open conversation with key stakeholders…which in turn reminded me of a great talk my colleague Maggie Breslin gave on the importance of conversation. Taken from a talk she gave at a 2009 Symposium at the Mayo Clinic, it is a great refresher on how valuable it can be to talk.